The LabGems Portal: Members & Discounts
The LabGems Portal: Members & Discounts
What Is the LabGems Portal?
The LabGems Portal provides trade access for professional jewellers purchasing wholesale lab-grown diamonds. Account holders receive volume-based discounts across catalog unit prices. Your discount tier updates automatically as your cumulative order volume crosses each threshold. In addition to tiered pricing, the portal offers tools to track live FedEx shipments, monitor real-time stock availability, and quickly reorder previous stones without having to re-enter specifications.
Discount Tiers Explained
Discount tiers scale automatically based on total order volume, ensuring high-volume trade buyers access better unit pricing. All orders—including certified round diamonds, fancy shapes, melee, and fancy coloured lab-grown diamonds—count toward your total volume threshold.
| Discount Tier | Cumulative Order Volume Threshold | Catalog Price Discount |
|---|---|---|
| Regular | Under €5,000 | 10% OFF |
| Silver | €5,000 to €9,999 | 15% OFF |
| Gold | €10,000 to €14,999 | 20% OFF |
| Platinum | €15,000+ | 25% OFF |
How to Become a Member?
Trade registration is free and open to verified business entities. You can register on the portal by submitting your company name, registered business address, and valid VAT number. The LabGems team verifies your trade details and approves access, typically within 1 business day. While registering is free, a €500 minimum applies once you place your first order. Upon approval, you can log in to search certified inventory, filter by shape, color, clarity, and carat weight, and submit orders.
What Payment Terms Are Available?
LabGems accepts upfront payments for all wholesale orders via standard bank transfer and credit/debit card. Once payment confirmation clears, your order is processed immediately for packing and dispatch, and automated FedEx tracking details are sent via email.
How Long Does Shipping Take?
In-stock certified diamonds ship within 1 business day following payment confirmation. Express transit across Europe takes 2 to 4 business days via FedEx. Orders totaling €750 or more qualify for free shipping, whereas smaller orders incur a flat standard shipping fee calculated at checkout. Stones requiring custom growing, cutting, or sourcing outside current local stock ship within 7 business days.
Frequently Asked Questions
Is the LabGems Portal exclusive to trade members?
Yes. Access is restricted to verified jewellers, manufacturers, and trade buyers. Unlocking membership grants access to volume discount tiers, order tracking, and simplified re-ordering.
What documents do I need to complete registration?
You need your official registered company name, business location address, and a valid VAT registration number to confirm B2B eligibility.
How long does trade verification take?
Most account applications are processed and approved within 1 business day. If further business verification is required, the team will contact you directly before finalizing account access.
