The LabGems Portal: Members & Discounts
What Is the LabGems Portal?
The portal is where jewellers get discounts on their orders based on order volume. Your discount updates automatically as your order volume crosses each threshold. You can also track shipments in the portal, see stock availability, and reorder previous stones without resubmitting specifications each time. Sign up through the LabGems Portal to start browsing available stock.
How to Become a Member?
You can register on the LabGems Portal with your company name, VAT number, and business address. Once submitted, the LabGems team verifies your details and confirms access by email, usually within 1 business day. There's no cost to register; the €500 minimum only applies once you place an order. After approval, you can log in immediately and start browsing certified and non-certified lab-grown diamonds, filter by shape, colour, and carat, and place your first order.
Discount Tiers Explained
Discount tiers on the LabGems Portal scale with your order volume, so buyers who order more access better pricing depending on order volume. New members start on the Regular tier and move up automatically as their order volume crosses each threshold. Melee, fancy shapes, and coloured diamonds all count toward your total order volume alongside standard round diamonds. Your tier updates automatically as your order volume crosses the next threshold. To check where your account currently sits, contact the LabGems team directly.
| Tier | Order Volume Threshold | Discount |
|---|---|---|
| Regular | Under €5,000 in orders | 10% off catalog unit prices |
| Silver | €5,000 to €9,999 in orders | 15% off catalog unit prices |
| Gold | €10,000 to €14,999 in orders | 20% off catalog unit prices |
| Platinum | Above €15,000 in orders | 25% off catalog unit prices |
What Payment Terms Are Available?
LabGems accepts bank transfer and card payment for wholesale orders, paid upfront before dispatch. Once payment clears, your order moves straight to dispatch, with tracking details sent by email.
How Long Does Shipping Take?
In-stock diamonds ship within 1 business day of payment confirmation. Delivery across Europe takes 2-4 days total through FedEx. Orders over €750 qualify for free shipping, while smaller orders carry a standard shipping fee added at checkout. Stones not currently in stock ship within 7 business days.
Frequently Asked Questions
Is the LabGems Portal exclusive to members only?
Yes, it's exclusive to members. Registration unlocks membership benefits, including discounts based on order volume, along with order tracking and reorder history. Sign up here or contact the LabGems team to become a member.
Where can I register, and what do I need?
You can register through the LabGems Portal with your company name, VAT number, and business address. This confirms you're a registered business before you can place orders and access your discount tier.
How long does trade verification take?
Most accounts are verified and approved within 1 business day. You'll receive an email confirmation once your account is active and ready to order. If any details are missing or unclear, the LabGems team may follow up before completing verification.
