Quick Delivery
In stock diamonds will be shipped within 1 business day. All other orders are shipped within 7 business days.
Free shipping for orders over €750 before taxes.
Returns & Withdrawal
Customer care
Returns & Withdrawal
Return any eligible order within 30 days of delivery for a refund to your original payment method.
30-day returns
You can return an item within 30 days of receiving it. It must be in the condition you received it, in its original packaging, with its grading report and proof of purchase. Contact us at info@labgems.com first: we send you an insured return label and instructions. Items sent back without a return request cannot be accepted.
Your 14-day right of withdrawal (consumers)
If you buy as a consumer, you also have a legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. If one order arrives in several parcels, the period starts when you receive the last one. This right applies in addition to our 30-day returns and cannot be limited by them.
Withdraw online in two minutes. Fill in our withdrawal form and you receive an email confirmation straight away.
You can also withdraw by email to info@labgems.com or by post to L.D. Gems BV (trading as LabGems), Hoveniersstraat 2, box 103 (office 816), 2018 Antwerpen, Belgium, for example with the model form below. Sending your notice before the period ends is enough.
Your refund
We refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal notice, to the payment method you used, at no cost to you. We may wait until we receive the item back or you show proof that you sent it, whichever comes first. If you chose a delivery method more expensive than our standard delivery, we refund the standard delivery cost only. We may deduct any loss in value caused by handling beyond what is needed to check the item, such as a missing grading report.
Exceptions
Stones cut, set or certified to your specifications, and other items made to order, cannot be returned or withdrawn from. We tell you this before you order.
Business customers
Business customers buying for their trade benefit from the 30-day returns above. The consumer right of withdrawal and the consumer legal guarantee do not apply to business purchases.
Faulty items
If an item is faulty or not as described, contact us right away. Consumers in the EU have a legal guarantee of conformity of at least 2 years; see our Terms & Conditions.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: L.D. Gems BV (trading as LabGems), Hoveniersstraat 2, box 103 (office 816), 2018 Antwerpen, Belgium, info@labgems.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Shop With Confidence
Payment Options
For a quick checkout, we accept credit, debit, and prepaid cards, including Visa, MasterCard and American Express.
Bank transfer is also acceptable.
Customer Support
Reach out to our support team for any questions to make your shopping experience seamless.
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