1. Who we are

This website and all sales through it are operated by L.D. Gems BV, trading as LabGems, Hoveniersstraat 2, box 103 (office 816), 2018 Antwerpen, Belgium. Enterprise number / VAT: BE 0461.031.003, RPR Antwerpen, division Antwerpen. Email: info@labgems.com. Phone: +32 499 79 64 26. See our Legal Notice.

2. Business customers and consumers

LabGems supplies the jewellery trade. A business customer buys for its trade or profession; a consumer buys for private use. Sections 9 and 10 apply to consumers only. Section 11 applies to business customers only. If you are a consumer, nothing in these terms limits the rights you have under the mandatory law of your country of residence.

3. Products and information

We describe our stones as accurately as possible. Photos and videos may differ slightly from the stone because of screen settings. Grading reports are issued by independent laboratories such as IGI, as stated on each product page. For parcels and melee, carat weight is stated as a total and colour and clarity as a range or average, as shown on the product page.

4. Prices

Prices are in euro. VAT is applied according to the buyer's country and status and is shown before you confirm your order. A minimum order value of €500 applies. If a price is clearly wrong because of an obvious error, we contact you before shipping and you may cancel the order free of charge.

5. Your order and the contract

The contract is formed when we send you the order confirmation by email. We may decline an order, for example if a stone has just been sold to another buyer or payment is not authorised; we then refund any amount paid in full, or offer an equivalent or better stone that you may accept or refuse.

6. Payment

You pay at checkout with one of the payment methods shown. Agreed payment terms for approved business customers are confirmed in writing.

7. Delivery

We deliver to the countries and at the costs shown on our Shipping & Delivery page. Parcels are insured for their full value and require a signature. We do not deliver to P.O. boxes. Unless agreed otherwise, we deliver within 30 days of the contract. The risk of loss passes to you on delivery to you or a person you named; ownership passes on delivery once paid in full.

8. Returns

You can return eligible items within 30 days of delivery, as set out in our Returns & Withdrawal policy.

9. Right of withdrawal (consumers)

Consumers can withdraw from a purchase within 14 days of receiving it, without giving a reason, and receive a refund to their original payment method including standard delivery. You can withdraw online with our withdrawal form. Conditions, exceptions (such as items made to your specifications) and the model withdrawal form are in our Returns & Withdrawal policy.

10. Legal guarantee of conformity (consumers)

Consumers in the EU have a legal guarantee of at least 2 years from delivery for any lack of conformity. A lack of conformity that becomes apparent within the period set by applicable law is presumed to have existed at delivery. You are entitled to free repair or replacement; if that is impossible, disproportionate or not done within a reasonable time, to a price reduction or to end the contract with a refund. Contact us at info@labgems.com. Our Guarantee comes on top of the legal guarantee and does not limit it.

11. Business customers

For business customers: an intra-Community supply is invoiced without Belgian VAT only when you provide a valid VAT number from another EU member state, checked in VIES; otherwise Belgian VAT applies. The consumer rights in sections 9 and 10 do not apply to business purchases.

12. Liability

We are liable under the applicable law for damage caused by our breach of contract. Nothing in these terms excludes or limits liability for death or personal injury, fraud, intentional or gross fault, or any other liability that cannot be excluded or limited by law.

13. Intellectual property

All content on this website belongs to L.D. Gems BV or its licensors. You may view and print it for personal or internal business use only. Automated scraping or commercial reuse is not permitted without our written permission.

14. Privacy

We process personal data as described in our Privacy Policy.

15. Complaints and disputes

Please contact us first at info@labgems.com. Consumers can also contact the Belgian Consumer Mediation Service (www.mediationconsommateur.be / www.consumentenombudsdienst.be) or, for cross-border purchases, the European Consumer Centre Belgium (www.eccbelgium.be).

16. Applicable law and courts

These terms are governed by Belgian law. For business customers, the courts of Antwerp have exclusive jurisdiction. Consumers living in another EU country keep the protection of the mandatory rules of their country of residence and may bring proceedings before the courts of their country of residence.

17. Changes

We may update these terms for future orders. Changes do not affect orders already placed.